Refund policy
The final refund conditions are being prepared. The outline below shows what the policy will cover.
Before delivery
What happens when an order has not been fulfilled yet.
After delivery
Why delivered or redeemed digital products are generally not refundable.
Region mismatch
How a wrong-region purchase is reviewed.
Faulty codes
The process when a delivered code does not work.
Requesting a review
The information to include when contacting support.
This page is a placeholder outline. The final wording will be published once it is provided.